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I lost my gift card!

If your gift card is lost, stolen, or destroyed, the balance remaining on it when you deactivate your QR code (or contact us) will be protected, but only if it is linked to an active LoyalTea account.

You can deactivate the QR code on your gift card yourself online – see details below. Alternatively, please contact argotea@thelevelup.com right away, providing the email address associated with your LoyalTea account, and we will assist.

Here's what you need to do to deactivate your device/card so that the QR code on your plastic card (or app) will no longer work:

  1. Log into your account online
  2. Click on Deactivate on the left-hand side of the page.
  3. Select Deactivate next to your Argo Tea app/card.

You will then need to pick up a new plastic card with a QR code in an Argo Tea café and link it to your account online using the Link Gift/Plastic Card feature.

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